FAQs

What if I need to skip or cancel?
You are in complete control of your repeating order.  You can edit items, skip deliveries or cancel at anytime.  We will never lock you into commitments or hassle you with hard-to-find cancelation buttons.

Will I be notified before each delivery?

Yes, you will receive both a text reminder and email notification 2-3 days before your upcoming order is set to process and leave our farm.

What free item can I choose from?

Currently, you can choose from one package of Pepperoni Snack Sticks, Savory Breakfast Sausage or Ground Beef. Offers may change throughout the year.

How long do I have to adjust or change my Subscribe & Save order?

You have until the cutoff deadline for ordering in your area to edit/change your order.  You will receive an email and text the 2-3 days before your deadline for making changes to your order.

How do I change my Subscribe & Save order frequency?

Log-in and select "Subscribe & Save" from the Account menu.  From there, you'll be able to update your delivery frequency under the Subscription Details section!  We offer weekly, every two weeks, every four weeks, or every eight weeks options.

How do I change my delivery date?

Log-in and select "Subscribe & Save" from the Account Menu.  From there, click the "Get It Sooner" button to select a new date.

How do I Sign-up for "Subscribe & Save"?

During the check-out process you will be asked if you would like to "Subscribe & Save", at which time you will also be able to select your FREEbie and subscription frequency.

How do I "Cancel" my "Subscribe & Save" subscription?

Go to "Account" in the upper right-hand corner of our home page, then choose "Subscribe & Save" and scroll down to the bottom of the page to the "Cancel Your Subscription" button.

How do I "Skip" a "Subscribe and Save order?

Go to "Account" in the upper right-hand corner of our home page, then choose "Subscribe & Save".  Locate and click the "Skip" button.  kipping will skip your upcoming order and jump to the next order date based on your subscription frequency.

How do I get a "Subscribe & Save" order sooner?

Go to "Account" in the upper right-hand corner of our home page, then choose "Subscribe & Save" and hit the "Get it Sooner" button.  Getting it sooner will process your "Subscribe & Save" order on the next available date of your choice.

How do I add/remove items from my "Subscribe & Save" order?

Your current items will be listed in the cart, and you can add and remove items at will.  Any changes to that cart will apply to the next order date listed under your scheduled orders.  Any changes will automatically update, and you will only receive on confirmation email.  Any changes made after that confirmation email will be reflected in the final order-packed receipt email.

How do I change my address?

Please contact our customer support team for any address changes a info@harmonyswayfamilyfarm.com